Terms and Conditions Effective date: January 1, 2025 · Last updated: January 1, 2025 · Questions: (248) 845-1347

Plain-English Summary: These terms govern your use of our website and any consulting services you engage us to provide. By using our site or working with us, you agree to these terms. We do good work but we’re not responsible for outcomes outside our control. We’re consultants — not lawyers, not a technology vendor, and not a guarantor of specific revenue results.

Section 01 — Acceptance of Terms

By accessing or using the website located at getgoinginbusiness.com, submitting a form, scheduling a consultation, or entering into a consulting engagement with Get Going In Business, you agree to be bound by these Terms and Conditions in full.

If you are entering into these terms on behalf of a law firm or other business entity, you represent that you have the authority to bind that entity to these terms.

If you do not agree to any part of these terms, please do not use our website or engage our services.

These Terms and Conditions should be read alongside our Privacy Policy and SMS Terms, which are incorporated by reference.

Section 02 — About Get Going In Business

Get Going In Business is a business consulting firm based in Asheville, North Carolina. We specialize in intake process optimization, CRM configuration, and sales automation for law firms and other professional service businesses.

Get Going In Business is not a law firm. We do not provide legal advice, legal representation, or legal services of any kind. Nothing on our website or communicated during a consulting engagement constitutes legal advice. If you need legal advice, please consult a licensed attorney.

Contact information:

Phone: (248) 845-1347 Email: info@getgoinginbusiness.com Website: getgoinginbusiness.com Location: Asheville, North Carolina 28801

Section 03 — Use of Our Website

You may use our website for lawful purposes only. You agree not to:

  • Use our website in any way that violates applicable federal, state, or local laws or regulations
  • Transmit any unsolicited or unauthorized advertising or promotional material
  • Attempt to gain unauthorized access to any part of our website or its related systems
  • Engage in any conduct that restricts or inhibits any other person’s use or enjoyment of our website
  • Use any automated means, including bots or scrapers, to access, collect, or copy content from our website without our prior written consent
  • Reproduce, duplicate, copy, sell, or exploit any portion of our website without our express written permission

We reserve the right to terminate or restrict your access to our website at any time and for any reason without notice.

Section 04 — Consulting Services

Scope of Services

The specific scope of consulting services provided by Get Going In Business will be defined in a separate written engagement agreement or statement of work signed by both parties. These Terms and Conditions apply to all such engagements and are incorporated into any engagement agreement by reference.

Our services may include but are not limited to:

  • Intake process audits and documentation
  • CRM platform configuration and pipeline setup
  • Automated follow-up sequence design and implementation
  • Online scheduling and booking system setup
  • Payment collection workflow configuration
  • Appointment reminder automation
  • Lead tracking and reporting
  • Staff training on implemented systems
  • Monthly performance reviews and optimization

No Legal Practice

Nothing in our consulting services constitutes the practice of law. We do not draft legal documents, review contracts for legal sufficiency, advise on legal strategy, or represent clients in any legal matter. Our work is limited to business process, technology, and operations consulting.

Engagement Duration

Standard consulting engagements with Get Going In Business run for a defined term as specified in the engagement agreement. Engagements require a minimum level of participation and cooperation from the client as described in Section 6 of these terms.

Third-Party Software

Our services frequently involve the configuration of third-party software platforms including CRM systems, scheduling tools, payment processors, and communication platforms. You acknowledge that:

  • Third-party software is subject to its own terms of service and pricing
  • Software subscription costs are separate from our consulting fees unless otherwise stated in writing
  • We are not responsible for changes in third-party software features, pricing, availability, or terms
  • We will recommend appropriate platforms for your needs but the selection and agreement with any third-party software provider is your responsibility

Section 05 — Payment Terms

Fees

Our consulting fees are set forth in the engagement agreement. All fees are in U.S. dollars. Fees are non-refundable except as expressly stated in the engagement agreement or as required by applicable law.

Payment Schedule

Payment terms are as specified in the engagement agreement. Unless otherwise agreed in writing, invoices are due within 15 days of the invoice date.

Late Payments

Payments not received within 30 days of the due date may be subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance, or the maximum rate permitted by applicable law, whichever is lower. We reserve the right to suspend services for accounts that are more than 30 days past due.

Disputes

If you believe an invoice contains an error, you must notify us in writing within 10 days of the invoice date. Disputed amounts will be reviewed in good faith. Undisputed portions of an invoice remain due on their original payment date.

Taxes

You are responsible for all applicable taxes arising from our consulting services, except for taxes based on our net income.

Section 06 — Client Responsibilities

The success of any consulting engagement depends on active participation from your firm. You agree to:

  • Designate a primary point of contact at your firm who has authority to make decisions about the engagement
  • Provide timely access to information, systems, and personnel reasonably required for us to perform our services
  • Respond to requests for information, approvals, or decisions within a reasonable timeframe — typically 3 to 5 business days
  • Ensure that your staff participates in training sessions included in the engagement scope
  • Comply with the terms of service of any third-party software platforms we configure on your behalf
  • Provide accurate and complete information about your current intake process, lead volume, and practice areas

We are not responsible for delays in delivery or suboptimal results caused by your firm’s failure to fulfill these responsibilities.

Section 07 — No Guarantee of Results

We are committed to delivering high-quality work and genuinely believe in the systems we build. However, we cannot and do not guarantee specific business outcomes, including but not limited to:

  • A specific number of new clients or consultations booked
  • A specific increase in revenue or conversion rate
  • That your firm’s marketing efforts will generate more leads
  • That third-party software will perform without interruption or error
  • That automated communications will be delivered by every carrier to every recipient

Results from intake optimization depend on many factors outside our control, including your practice area, your market, your existing brand and reputation, the quality and volume of your inbound leads, and how consistently your team uses the systems we build. Statistics cited on our website and in our marketing materials reflect averages and prior results that do not guarantee future performance.

Section 08 — Intellectual Property

Our Materials

All content on our website — including text, graphics, logos, images, and software — is owned by or licensed to Get Going In Business and is protected by applicable copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our prior written consent.

Work Product

Unless otherwise specified in a written engagement agreement, work product created specifically for your firm during a consulting engagement — including custom CRM configurations, automation sequences, and written documentation — becomes your property upon receipt of full payment for the engagement in which it was created.

Our Pre-Existing Materials

Methodologies, frameworks, templates, and processes that we bring to an engagement and that exist independently of your firm remain the intellectual property of Get Going In Business. You receive a non-exclusive license to use these materials as configured for your firm, but may not resell, sublicense, or share them with third parties.

Section 09 — Confidentiality

Your Information

We treat all non-public information you share with us during a consulting engagement — including information about your clients, revenue, firm operations, and strategic plans — as confidential. We will not disclose this information to third parties except as necessary to perform our services, as required by law, or with your written consent.

Our Information

Information we share with you about our methodologies, pricing, processes, and proprietary systems is confidential to us. You agree not to disclose this information to competitors or use it to build a competing service.

General Exceptions

Confidentiality obligations do not apply to information that is or becomes publicly available through no breach of this agreement, that was already known to the receiving party, or that is independently developed without use of confidential information.

Section 10 — Limitation of Liability

To the fullest extent permitted by applicable law, Get Going In Business, its owners, employees, contractors, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or our consulting services, including but not limited to:

  • Lost profits or revenue
  • Loss of clients or business opportunities
  • Data loss or corruption
  • Costs of substitute services
  • Any claims by your clients arising from changes to your intake process

In no event shall our total liability to you for any claim arising out of or related to our consulting services exceed the total fees paid by you to Get Going In Business in the three months immediately preceding the event giving rise to the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability is limited to the fullest extent permitted by law.

Section 11 — Disclaimer of Warranties

Our website is provided on an “as is” and “as available” basis without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not warrant the accuracy or completeness of any information on our website.

Our consulting services are provided with reasonable professional care and skill. We make no warranty that our services will produce any specific outcome for your firm.

Section 12 — Indemnification

You agree to indemnify, defend, and hold harmless Get Going In Business and its owners, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses — including reasonable legal fees — arising out of or related to:

  • Your use of our website or services in violation of these terms
  • Your violation of any applicable law or regulation
  • Your infringement of any third-party right, including intellectual property rights
  • Any false or misleading information you provide to us
  • Claims by your clients arising from your business operations

Section 13 — Termination

Termination by You

You may terminate a consulting engagement as specified in your engagement agreement. Early termination fees or notice requirements may apply as set forth in that agreement.

Termination by Us

We reserve the right to terminate a consulting engagement or suspend services if:

  • Payment is more than 30 days past due and has not been resolved following written notice
  • You materially breach any term of the engagement agreement or these Terms and Conditions and fail to cure the breach within 10 business days of written notice
  • Continuing the engagement would require us to violate any applicable law or professional standard
  • Your conduct toward our team is abusive, threatening, or harassing

Effect of Termination

Upon termination, your right to use any work product for which payment has not been received in full will immediately cease. Sections of these terms that by their nature should survive termination — including Sections 8, 9, 10, 11, 12, and 14 — will survive.

Section 14 — Dispute Resolution

Informal Resolution First

Before initiating any formal dispute process, you agree to contact us at (248) 845-1347 or info@getgoinginbusiness.com and give us a reasonable opportunity to resolve the issue informally. Most issues can be resolved with a direct conversation.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of North Carolina, without regard to its conflict of law provisions.

Jurisdiction

Any legal action or proceeding arising out of or related to these terms or our services shall be brought exclusively in the state or federal courts located in Buncombe County, North Carolina. You consent to personal jurisdiction and venue in those courts.

Waiver of Class Action

To the fullest extent permitted by applicable law, you agree that any dispute will be resolved on an individual basis and not as part of any class, consolidated, or representative action.

Section 15 — General Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, SMS Terms, and any executed engagement agreement, constitute the entire agreement between you and Get Going In Business with respect to the subject matter herein and supersede all prior discussions, understandings, and agreements.

Modifications

We may update these Terms and Conditions from time to time. The updated version will be posted on our website with a revised effective date. Your continued use of our website or services after any change constitutes your acceptance of the updated terms. We will make reasonable efforts to notify active clients of material changes.

Severability

If any provision of these terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Waiver

Our failure to enforce any right or provision of these terms shall not constitute a waiver of that right or provision in the future.

Assignment

You may not assign your rights or obligations under these terms or any engagement agreement without our prior written consent. We may assign our rights to a successor in connection with a merger, acquisition, or sale of all or substantially all of our assets.

Force Majeure

Neither party shall be liable for any delay or failure to perform resulting from causes outside their reasonable control, including acts of God, natural disasters, pandemic, government action, or internet or telecommunications outages.

No Agency

Nothing in these terms creates a partnership, joint venture, employment, or agency relationship between you and Get Going In Business. We are an independent contractor.

Section 16 — Contact Us

For questions about these Terms and Conditions:

Phone: (248) 845-1347 Email: info@getgoinginbusiness.com Website: getgoinginbusiness.com Location: Asheville, North Carolina 28801

We aim to respond to all inquiries within 2 business days.